We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from mixcostrava.com. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Footwear must be returned in the original box. Returns must be initiated within 30 days of receiving your order. Items that do not meet these criteria will not be accepted for return.

How to Request a Return

To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Please allow up to 3 business days for a response to your request.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item, and then visit our website to select and purchase the new item.

Non-Returnable Items

Certain items are non-returnable, including but not limited to final sale items, gift cards, and items marked as non-returnable at the time of purchase. If you have questions about whether an item is returnable, please contact us before making your purchase.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with mixcostrava.com is satisfactory.